Do you combine shipping?
How long do I have to cancel my order?
What's with your shop name and how in the world is it pronounced?
What forms of payment do you accept?
Do you accept returns?
How quickly will I receive my item?


Do you combine shipping?
In a way, shipping is already combined since our shipping rate is calculated by weight through the USPS shipping modules.

top^

How long do I have to cancel my order?
Not long at all. Each business day, I leave to ship at approximately 4:00 p.m. -5:00 p.m. central time. If you contact me by phone before 4:00 p.m., I can pull your order out of my orders to be shipped and issue a refund. Please follow-up with an email requesting the cancellation, but definitely call me by phone as soon as you have decided to cancel, just in case I have left early and have not yet shipped the order. Phone: 281-415-4567, email: kt.ecrater@kuchiestreasures.com

top^

What's with your shop name and how in the world is it pronounced?
Kuchie's Treasures was formed from a nickname from a prior job. Since my last name is Kuchenbecker (cook-n-becker), they called me "Kuchie" (cookie). So when I left corporate America to finish raising the last of my 7 children, I established the name Kuchie's Treasures in fond memory of a cherished nick-name given to me by some absolutely awesome co-workers.

top^

What forms of payment do you accept?
I accept PayPal and Google Checkout only. PayPal has the option to use credit cards without signing up for an account. With Google Checkout, you must sign up for an account. You can contact me with questions at kt.ecrater@kuchiestreasures.com

top^

Do you accept returns?
Yes! Please email or call me first with the reason. If it is an error in shipping or a defective product, I pay the return shipping and issue a full refund, or ship the correct item.

top^

How quickly will I receive my item?
I ship within one business day of receiving cleared payment and ship USPS 1st Class Mail or Priority Mail, so typically you should receive your item within 2-3 business days with Priority, or 2-5 business days with 1st Class Mail. There are, of course, exceptions during busy postal periods when delivery may be a day or two longer, but that is not typical.

top^